Customer Operations Officer – eMobility

We are looking for a Customer Operations Officer to join our Mobility team and ensure our customers progress seamlessly through the driving licensing journey. This role is responsible for coordinating class enrollment, learner attendance tracking, and the issuance of introduction letters, managing Provisional Driving Licenses and Interim Driving Licenses, and serving as the primary operational contact for driving school partners.

Requirements

• At least 2 years of experience in an operations execution or coordination role
• Demonstrated experience working with third-party partners or vendors
• Hands-on experience with data entry, record management, and reporting tools
• Prior exposure to customer care, follow-up, or front-line support functions
• Proficiency in MS Office (Word, Excel), email platforms, and digital dashboards
• A Bachelor’s degree or diploma in Business Administration, Operations Management, Logistics, or a related field

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Family-friendly policies