Telesales Representative – Customer Retention

Role Overview

We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets. As a Telesales Representative on our Customer Retention team, you’ll be working with existing M-KOPA customers; people who already trust the brand; to introduce them to additional products that genuinely fit their lives.

What You Will Do

Drive upsell and cross-sell campaigns to existing customers, hitting and exceeding conversion targets through strong call technique, active listening, and well-timed closes. Build and maintain customer relationships through each interaction — handling concerns, managing objections, and leaving customers better informed and more loyal than before.

Why It Might Be a Fit

This role is target-driven, and the expectations are real. Talk time matters. Conversion rates matter. If you thrive on measurable outcomes and want your effort to show up clearly in the numbers — this environment will suit you.

Requirements

• HND or Bachelor’s degree in Business Management or a related field
• at least 2 years of experience in a corporate environment — BPO or call centre background is a strong advantage
• genuine sales ability
• clear, professional communication (verbal and written)
• solid MS Excel skills
• the kind of integrity that keeps customer trust intact even when targets are tight

Benefits

• diverse development programs
• coaching partnerships
• on-the-job training
• family-friendly policies
• prioritizing well-being
• embracing flexibility

Tagged as: Excel