Revenue Operations Lead

Role Overview

The Revenue Operations Lead will own the relationships and processes that keep vendor and contractor operations running smoothly, serving as the primary point of contact for a third-party vendor and leading quality reviews of vendor-completed work. The role requires experience working with Salesforce or a comparable CRM, managing complex issues, and translating operational processes into documentation.

What You Will Do

The Revenue Operations Lead will serve as the primary point of contact for a third-party vendor, lead quality reviews of vendor-completed work, own the vendor-facing knowledge base and training materials, and design, build, and maintain Salesforce reports and dashboards for Revenue Operations and Sales leadership.

Why It Might Be a Fit

The ideal candidate will have experience working with Salesforce or a comparable CRM, a track record of managing their own workload with limited day-to-day oversight, and the ability to work well across teams and with external partners.

Requirements

• Experience working with Salesforce or a comparable CRM
• A track record of managing your own workload with limited day-to-day oversight
• Experience handling complex or escalated issues and seeing them through to resolution
• Clear, professional written communication skills, especially for process documentation
• The ability to translate operational processes into documentation others can actually use
• Some college coursework or equivalent hands-on experience

Benefits

• Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits
• Company bonus plan
• Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA + Employer Contribution, vision insurance, and dental insurance
• Contributions to your 401(k) retirement account through Fidelity
• Paid time off, sick time, floating holidays, and paid holidays
• Employee Assistance Program, Education Assistance Program, and Commuter Assistance
• 100% employer-paid life and AD&D insurance
• Mental health support through Headspace

Tagged as: Salesforce