Customer Experience Agent

Role Overview

Join Maersk as a Customer Experience Agent in an international, challenging business setting. You will focus on creating valuable relations with current and new customers and work with highly professional teams.

What You Will Do

Manage and monitor the end-to-end shipment process, coordinate with stakeholders, provide value-added solutions to customers, and resolve queries in a timely manner.

Why It Might Be a Fit

We are looking for a customer-centric individual with excellent communication skills, stakeholder management skills, and a passion for driving closures and high-level customer service orientation.

Requirements

• At least 1-2 years experience in Supply Chain / Logistics background
• Excellent communication skills
• Stakeholder management skills and relationship building
• Passion to drive closures & high-level customer service orientation – Customer Centricity
• Result orientation
• Well-organized when working under pressure
• Team player
• Good understanding of operational processes
• Conveys a sense of urgency and drives issues to closure