CX Agent – FinOps

Role Overview

Join Maersk as a CX Agent – FinOps to provide services to customers once they are onboarded in the Maersk environment. Activities may include customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more. The role is responsible for overall customer billing on time and accuracy, as well as vendor billing, and ensuring billing job/orders are performed and closed as per CEN KPI.

What You Will Do

Coordinate stakeholders, ensure billing job/orders are performed and closed, monitor and ensure all job orders are positive GP, and develop and review working procedures to maintain high standards of billing efficiency and productivity.

Why It Might Be a Fit

To be successful in this role, you should have a Bachelor’s degree or higher in Finance, Accounting, Logistics/Supply Chain Management or related fields, and at least 3 years of experience in related fields. You should also have strong problem-solving and continuous improvement mindset, organized and detail-oriented, and good analytical skills.

Requirements

• Bachelor’s degree or higher in Finance, Accounting, Logistics/Supply Chain Management or related fields
• At least 3 years of experience in related fields (Logistics, supply chain or freight forwarding billing and operations)
• Experience in ocean operations, transportation and accounting/finance within a multinational company
• Basic knowledge of the Billing, Transport industry and related legal
• Familiar with billing processes and system
• Strong problem-solving and continuous improvement mindset
• Organized, details and good analytical skill
• Able to work under tight deadlines with accuracy
• Strong coordination and communication across multiple functions for both local and oversea stakeholder
• Ability to do prioritization and self-management to meet the target
• Good in English Communication Skill
• Good at communication, able to negotiate and persuade each other
• Strong execution mindset
• Excellent MS office skills (Words, Excel, Power Point)

Benefits

• Diverse and inclusive workplace
• Equal opportunities employer
• Support for adjustments during the application and hiring process
• Accommodation for special assistance or accommodations