Ocean Customer Experience Specialist

Role Overview

The Ocean Customer Experience Specialist is responsible for managing export shipments for key customers, ensuring smooth coordination between customers, transport providers, operations teams, and destination offices.

What You Will Do

Manage end-to-end export shipment handling, process and confirm customer bookings, coordinate transport planning, serve as primary point of contact for key export customers, and communicate effectively with internal and external stakeholders.

Why It Might Be a Fit

The role requires strong stakeholder management and coordination skills, excellent verbal and written communication skills, and a strong problem-solving and customer service mindset.

Requirements

• Experience in export shipment handling, logistics, freight forwarding, or supply chain operations
• Strong stakeholder management and coordination skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and customer service mindset
• Basic knowledge of Microsoft Excel and PowerPoint
• Attention to detail and ability to work collaboratively across teams

Benefits

• Impact: Be part of a team that directly contributes to global operations
• Opportunity: Unlock professional and personal growth through diverse career pathways
• Innovation: Work with a team that embraces technology and continuous improvement
• Global Exposure: Collaborate across geographies and cultures

Tagged as: Excel