Role Overview
The Senior Customer Experience Consultant is responsible for managing and optimizing customer experience and supply chain operations for strategic customers within the FMCG and Technology verticals.
What You Will Do
Serve as the primary point of contact for customers regarding operational performance, service delivery, and issue resolution. Manage customer communication channels, oversee end-to-end case management, and facilitate customer onboarding activities.
Why It Might Be a Fit
The successful candidate will leverage technical and functional knowledge to manage complex operational processes, resolve service challenges, and deliver solutions that enhance customer satisfaction and operational performance.
Requirements
- Bachelor’s degree or equivalent experience in Supply Chain, Logistics, International Business or related fields
- 2+ years in Ocean, Freight Forwarding, Logistics, Transportation, or Supply Chain
- Customer-facing role supporting strategic accounts
- KPI reporting and service review experience
- Strong problem-solving and escalation management skills
- Advanced Excel and reporting skills
- Experience coordinating across multiple functions and geographies
- Excellent communication in customer-facing environments
- Ability to operate independently and proactively
Benefits
- Health Insurance
- Paid Time Off
- 401k Match
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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