Role Overview
The role involves leading and motivating a team to ensure excellent customer service, handling customer queries, and establishing a collaborative working relationship with other departments.
What You Will Do
Handling complaints and queries, face to face, over the phone and via e-mail, and investigating and solving customers’ problems.
Why It Might Be a Fit
The role requires a proven background in delivering high-quality customer support, leading a team, and adapting to new tasks and challenges.
Requirements
- Previous experience in a fast-moving customer-facing role
- Proven background in delivering high-quality customer support
- Leading a team at a senior level
- Event experience on large-scale events
- Computer literacy
- Eloquent communication skills
- Strong people management skills
- De-escalation experience
- Ability to adapt to new tasks, challenges, and areas of the event
- Excellent interpersonal and communication skills
- Problem-solving skills
To apply for this job please visit jobs.workable.com.
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