Sales Operations Specialist, Sales Experience

Role Overview

The Sales Operations Specialist is responsible for coordinating and executing sales personnel onboarding and offboarding, with a focus on operational accuracy, systems management, and cross-functional coordination.

What You Will Do

Own and manage onboarding and offboarding processes for sales-specific systems and processes, ensure timely provisioning and de-provisioning of system access and credentials, and maintain and continuously improve standardized checklists, templates, workflows, and process documentation.

Why It Might Be a Fit

This role requires technical aptitude, strong process discipline, attention to detail, and effective cross-functional collaboration.

Requirements

• Bachelor’s degree in Business, Information Systems, Operations, or a related field
• 2–4 years of experience in Sales Operations, Human Resources, IT Operations, or a related operational role
• Experience with ticketing systems such as FreshService, ServiceNow, Jira Service Management, or similar platforms
• Understanding of onboarding/offboarding processes, preferably within a sales or commercial environment
• Experience managing cross-functional workflows involving IT, HR, and business stakeholders
• Strong technical aptitude and understanding of systems, access management, and workflow configuration
• Highly organized and detail-oriented, with the ability to manage multiple concurrent processes
• Strong communication and coordination skills with the ability to drive accountability across teams