Senior Analyst, Billing Operations (Knowledge Management)

Role Overview

The Revenue Operations and Enablement department provides centralized billing for products and services billed to our customers using the MasterCard Consolidated Billing System (MCBS). Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as MasterCard advances commerce globally.

What You Will Do

Serve as operational point of contact for billing application, ensuring reliable day-to-day support and issue resolution in coordination with technology teams. Identify trends, recurring issues, and operational risks; recommend and support implementation of process and product improvements.

Why It Might Be a Fit

Partner with business owners and release manager/lead to understand new business opportunities and define the business and functional requirements. Deliver high quality business and functional requirements to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle and support our tools operationally.

Requirements

• Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role.
• Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements.
• Strong analytical skills with the ability to translate ambiguous billing and financial business needs into clear, actionable requirements.
• Proven ability to manage multiple initiatives and priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to explain billing and invoicing impacts to technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and focus on data accuracy and financial outcomes.
• Proficient in Microsoft Word and Excel, including analysis of billing data and invoice outputs.