Customer Success Manager (SMB & Mid-Market)

Mention Me is seeking a Customer Success Manager to manage a portfolio of 30+ SMB and mid-market accounts, driving adoption, spotting risk, and identifying growth opportunities. The ideal candidate has 1-2 years of experience in a customer-facing SaaS role, is proactive, and can build strong relationships with key stakeholders.

Requirements

• Own a portfolio of 30+ SMB and mid-market accounts
• Drive product adoption and customer engagement
• Manage escalations professionally and urgently
• Monitor product usage and identify underutilization
• Run training sessions and check-in calls
• Maintain clear success plans for each account
• Own renewal outcomes and identify upsell and cross-sell opportunities
• Reduce churn by building scalable processes
• Gather and consolidate customer feedback
• Maintain accurate records of customer activity and health scores

Benefits

• Hybrid working
• Private medical insurance
• Life insurance
• Two Celebration Days
• Enhanced parental leave
• 25 days annual leave (plus public holidays)
• Up-to-date tech