Revenue Operations Manager — Support & Services

Role Overview

We’re seeking a Revenue Operations Manager to drive operational excellence across our Support and Professional Services organizations. This role will build the processes, systems, and reporting infrastructure that enable our Services and Support teams to deliver consistent, scalable customer experiences and connect those efforts back to retention and revenue outcomes.

What You Will Do

Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation. Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends.

Why It Might Be a Fit

6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment. Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations.

Requirements

• 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment
• Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
• Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans
• Ability to synthesize complex data into clear recommendations and business narratives
• Excellent project management skills with experience driving cross-functional initiatives
• Strategic thinker who can balance long-term planning with hands-on execution
• A hands-on ownership mindset

Benefits

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental, and Vision
• Paid parental leave (plus fertility, adoption, and other family planning benefits)
• In-office workspace
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
• Events and activities both team-based and company-wide that inspire, educate, and cultivate