Digital Customer Experience and Product Specialist

Role Overview

Deliver UX/UI design and customer research to evolve the MBFS eCommerce journey, creating intuitive interfaces and conducting deep-dive research to ensure online platforms deliver seamless, high-quality user experiences.

What You Will Do

Execute high-fidelity designs, conduct qualitative and quantitative research, and prioritize design work to align with the broader product strategy and business focus.

Why It Might Be a Fit

The role requires a graduate-level intellect with a proven track record in UX design and customer research, proficiency in design tools, and solid grasp of User-Centred Design principles.

Requirements

• UX/UI Mastery
• Research & Analytics
• Technical Skills
• Data Fluency
• Regulatory Awareness
• Communication
• Experience: Graduate-level intellect with a proven track record in UX design and customer research

Benefits

• Competitive salary
• Discretionary bonus structure
• Colleague car schemes
• Pension scheme
• Flexible benefit pot
• Access to colleague wellbeing resources
• Flexible opportunities to support work life balance
• Training and knowledge to reach potential