Customer Onboarding Manager – USA

Role Overview

As a Customer Onboarding Manager, you will own the customer relationship from handover to go-live, guiding hotels through setup, training, and rollout so the platform works for them from day one. You will run several mid-market and enterprise implementations at the same time, often phased across multiple properties or regions.

What You Will Do

You will configure the product for each customer, diagnose integration issues, and advise on setup decisions, flagging configuration, data, and timeline risks early. You will train customer stakeholders with different needs, drive adoption through to go-live, and keep Sales, Support, and RevOps aligned along the way.

Why It Might Be a Fit

You will be motivated by ownership, curiosity, and meaningful impact, and driven to deliver consistent high performance. You will have autonomy and the trust to make good decisions and move quickly.

Requirements

• 3 to 5 years in SaaS onboarding, implementation, or customer-facing technical roles
• Experience managing concurrent mid-market or enterprise implementations, including phased rollouts across multiple properties or regions
• Deep SaaS product knowledge: you can configure complex products, diagnose integration issues, and advise customers credibly on setup decisions
• Strong communication and training skills for diverse customer stakeholders, stakeholder management across customers, Sales, Support, and RevOps, and structured project management across several projects at once
• AI Fluency Level 2 in your day-to-day work, with strong discernment: you critically evaluate AI output before sharing it with customers or colleagues

Benefits

• Unlimited paid holiday
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly ‘EDGE’ time to Explore, Develop, Grow, and Elevate yourself
• A work from anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Tagged as: Project Management