Role Overview
The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The role will provide direct, front line transactional support for Microsoft Field sellers and our customers.
What You Will Do
Responsibilities include Contracting and Order Management, Billing Management, Customer Service, and Operations Excellence. The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers.
Why It Might Be a Fit
The ideal candidate will have 4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management. Expertise in contract validation, pipeline management, credit approval, and billing management is required.
Requirements
- 4+ years of work experience in contracting & order management, pipeline management, & billing execution
- Expertise in contract validation, pipeline management, credit approval, and billing management
- Proficiency in data-driven decision-making, using KPIs to monitor performance
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid holidays
- Life insurance
To apply for this job please visit apply.careers.microsoft.com.
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