Customer Success Account Manager

Role Overview

The Customer Success Account Manager will be responsible for supporting foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health. They will also lead customer success leadership and customer strategy and growth, aligning objectives with the current Microsoft portfolio of work in the customer account.

What You Will Do

The Customer Success Account Manager will be responsible for delivering program planning and customer-facing program reviews, prioritizing engagements, and engaging with key technical stakeholders to address agreed-upon customer outcomes and account priorities. They will also meet consumption milestones, track adoption and usage of Microsoft products and services, and work with customers to identify areas where adoption could be improved.

Why It Might Be a Fit

This role is suitable for individuals with 9+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. The ideal candidate will have a Bachelor’s or Master’s degree in a related field and relevant work experience within the customer industry. They will also need to have certifications in relevant technologies, such as Azure or 365, and service management certifications like ITIL or Prosci.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• 9+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification