Customer Success Account Manager, Microsoft Elevate

Role Overview

As a Customer Success Account Manager, you will be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. You will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes.

What You Will Do

You will build customer, partner, and internal stakeholder engagement models, manage and/or support foundational relationships with key customer stakeholders and technical professionals, and develop customer relationships beyond the current Unified Support contract consumers.

Why It Might Be a Fit

You will be part of a culture of innovation, opportunity, and inclusivity, where you will have the opportunity to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• 401(k) or retirement plan
• Stock options
• Paid time off
• Holidays
• Flexible work arrangements
• Professional development opportunities