Customer Success Account Manager

Role Overview

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).

What You Will Do

Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality and secure solution delivery and health. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).

Why It Might Be a Fit

Leads business value conversations at customer executive levels and incorporates a focus on security and resiliency. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance