Principal Customer Success Account Manager

Role Overview

We are looking for a Principal Customer Success Account Manager to join our team in Stavanger. The role is intended to work with one of our largest customers in the energy sector and be an integral part of the account team. Our focus as a Customer Success organization is straightforward: helping our customers succeed with the investments they have made in Microsoft technologies and services.

What You Will Do

As CSAM, you are responsible for what happens after the customer has decided to invest. That means understanding their business priorities, agreeing on a plan for how cloud, data and AI should support them, and following through so the plan is actually delivered and the customer sees the value they expected.

Why It Might Be a Fit

This is a senior individual contributor role. We are looking for someone with solid experience from large, multi-year transformation programs, preferably from oil and gas or a similar industry, who lives in the Stavanger area and wants to work close to the customer.

Requirements

• Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
• several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Fluent in Norwegian and English, both spoken and written
• Reside in the Stavanger area and able to be on-site with customers on a regular basis
• Demonstrated track record of leading large, multi-year, multi-workstream cloud or data transformation programs for major enterprise customers
• Understanding of cloud platforms, modern data and AI services, and the role of specialist ISV ecosystems in enterprise transformation programs

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Retirement plan
• Stock options
• Bonus/commission
• Paid holidays