Customer Operations Manager Silvus

Role Overview

The Customer Operations Manager will serve as the primary post-sales operational liaison between key customers and Silvus manufacturing organization and internal associated departments. The role involves managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s long-term production roadmap.

What You Will Do

Key responsibilities include customer relationship management, demand planning and forecast integration, delivery management, technical advocacy and issue resolution, lifecycle management, cross-functional collaboration, RMA management, and regional expertise.

Why It Might Be a Fit

The ideal candidate is a self-motivated professional with excellent verbal, written, and presentation skills in English, and experience in post-sales, account management, or technical project management roles, preferably within the Defense, Aerospace, Robotics, or Semiconductor industries.

Requirements

• A self-motivated professional who thrives in fast-paced, ambiguous environments and takes full ownership of multitasking and shifting priorities.
• Excellent verbal, written, and presentation skills in English.
• A Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
• 5+ years in a post-sales, account management, or technical project management role, preferably within the Defense, Aerospace, Robotics, or Semiconductor industries.
• Analytical Prowess: Ability to analyze complex spreadsheets and production schedules to find discrepancies between demand and supply.
• Communication: Demonstrated ability to ‘translate’ between a customer’s high-level business needs and a factory’s granular production constraints.
• Industry Knowledge: Familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems) is a significant plus.
• Experience managing military or defense-sector clients is considered a significant asset.

Benefits

• 100% remote work depending on location
• Relocation assistance (none provided)

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