Role Overview
As a Customer Success Lead Manager, you will manage and grow a dedicated team owning long-term relationship health, operational governance, and service performance for international accounts across our Guardian, Kodiak, and Wave On-Prem product lines.
What You Will Do
Key responsibilities include serving as the single point of contact for assigned international accounts, managing their ongoing in-life journey and account health, and overseeing account financial reporting.
Why It Might Be a Fit
We are looking for a candidate with experience in Customer Success, Technical Project Management, or IT Service Management (ITSM) supporting enterprise or mission-critical software solutions, with a strong understanding of ServiceNow & Azure DevOps, software release management, and technical communication.
Requirements
- Bachelor’s Degree in Business, Information Technology, Engineering, or a technical field
- Experience in Customer Success, Technical Project Management, or IT Service Management (ITSM) supporting enterprise or mission-critical software solutions
- ServiceNow & Azure DevOps: Demonstrable proficiency with ServiceNow Change Management, Jira, and Azure DevOps board administration and workflows
- Software Release Management: Strong understanding of end-to-end software release lifecycles across Staging, User Acceptance Testing (UAT), and Production phases, infrastructure patching, and environment dependency management
- Technical Communication: Excellent written and spoken English communication skills with a demonstrated ability to translate complex technical issues into clear customer advisories and command live technical bridge calls during service windows.
Benefits
- Competitive salary and bonus schemes
- Two weeks additional pay per year (holiday bonus)
- 25 days holiday entitlement + bank holidays
- Attractive defined contribution pension scheme
- Employee stock purchase plan
- Flexible working options
- Private medical care
- Life assurance
- Enhanced maternity and paternity pay
- Career development support and wide ranging learning opportunities
- Employee health and wellbeing support EAP, wellbeing guidance etc.
- Carbon neutral initiatives/goals
- Corporate social responsibility initiatives including support for volunteering days
- Well known companies discount schemes
To apply for this job please visit motorolasolutions.wd5.myworkdayjobs.com.
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