Role Overview
The Customer Experience Specialist (Education) supports education, certification, and knowledge initiatives by providing frontline assistance to customers, partners, and internal teams.
What You Will Do
Monitor and manage communication channels, respond to basic questions, communicate with internal teams and stakeholders, and support certification programs.
Why It Might Be a Fit
The ideal candidate is customer-focused, proactive, highly organized, and committed to delivering high-quality support across multiple communication channels.
Requirements
- Minimum 1+ years of experience in a customer service environment
- Previous experience working in a technical support organization is a plus
- Excellent written and verbal communication skills
- Experience with Google Apps especially Google Sheets
- Experience with ticketing systems (Jira, Salesforce)
- Chat related support experience
- Strong organizational and time management abilities
- Proactive, self-motivated, and customer-focused mindset
- Advanced English proficiency (C1 level)
To apply for this job please visit linkedin.com.
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