Role Overview
The Customer Success Manager works closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. This role involves owning, developing, and growing relationships with new and existing customers, including health plans, healthcare providers, and third-party partners. The focus is on customer satisfaction, retention, and revenue growth.
What You Will Do
The Customer Success Manager will support customers through the Moxe Customer Journey, become each customer’s trusted advisor, and drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes.
Why It Might Be a Fit
The ideal candidate will have healthcare industry domain expertise, CRM and modern SaaS CS tools proficiency, and experience analyzing and synthesizing information to drive customer engagement, actions, and improvements.
Requirements
- Healthcare industry domain expertise
- Prior start-up experience
- High degree of proficiency in CRM and modern SaaS CS tools
- Data-driven, strategic thinker
- Excellent verbal and written communication skills
- Excellent time management and ability to prioritize
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Flexible PTO
- 401(k) or equivalent retirement plan
- Stock options
- Relocation assistance
To apply for this job please visit www.moxehealth.com.
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