Customer Success Account Management (CSAM) Manager

Role Overview

As a Customer Success Account Management (CSAM) Manager, you will lead a team of Customer Success Account Managers responsible for delivering customer outcomes, business growth, and long-term customer success across a complex portfolio of accounts. You will create alignment between customer priorities, Microsoft strategies, and execution plans by driving disciplined business management, strengthening executive relationships, and enabling consistent, high-quality customer engagement practices.

What You Will Do

You will be accountable for delivering predictable customer and business outcomes by leading executive engagement, driving portfolio performance, fostering cross-functional collaboration, and developing a high-performing organization. Through coaching, inspection, and strategic guidance, you will empower your team to navigate complexity, prioritize effectively, and deliver measurable impact across customer health, cloud adoption, and AI transformation initiatives.

Why It Might Be a Fit

This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio. You will serve as a trusted advisor to customers, partners, and Microsoft stakeholders, helping align investments and resources to accelerate customer value realization and business results.

Requirements

• Master’s Degree in Business, Engineering, Technology, or related field
• 4+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management)
• OR Bachelor’s Degree in Business, Engineering, Technology, or related field AND 6+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management)
• OR equivalent experience

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Stock options
• Bonus/commission