Customer Experience Associate

Role Overview

The Customer Experience Associate will serve as a primary point of contact for customer inquiries, resolving concerns and improving the customer experience. This role is at the heart of how our customers experience the Mud Pie brand.

What You Will Do

The role involves responding to customer inquiries, resolving issues, and developing a strong understanding of Mud Pie’s products to confidently assist customers. You will also look for opportunities to go beyond the ask and create interactions that leave customers feeling valued.

Why It Might Be a Fit

This role requires a people-first, detail-oriented individual with a genuine passion for helping people and creating positive experiences. You will be part of a collaborative organization with a strong focus on creativity, quality, and delivering products our customers love.

Requirements

• 1–3 years of experience in customer service, ecommerce, retail, or a related role
• A genuine passion for helping people and creating positive experiences
• Strong written and verbal communication skills
• Experience with Gorgias, Zendesk, or a similar customer service platform preferred
• Familiarity with ecommerce platforms such as Shopify and marketplace operations (Amazon, Walmart, Faire) preferred
• Highly organized with strong attention to detail and the ability to manage multiple tasks at once
• Comfortable leveraging technology, AI, and automation tools to improve customer communication, increase efficiency, and support high-quality service
• Proficient in Microsoft Office, particularly Excel and Outlook
• Positive, solutions-oriented, and able to thrive in a fast-paced environment
• Bachelor’s degree preferred or equivalent work experience