Customer Success Manager – Pooled Accounts

Role Overview

As a Customer Success Manager, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include overseeing the customer onboarding process, providing ongoing support, and driving product adoption.

What You Will Do

Oversee the customer onboarding process, provide ongoing support, develop and implement a customer success plan, monitor customer usage, and analyze customer data to identify trends and opportunities for improvement.

Why It Might Be a Fit

The ideal candidate will have experience in customer success management, technical account management, or a related field, with excellent communication and customer service skills, strong analytical and problem-solving skills, and the ability to work with ambiguity.

Requirements

• Experience in customer success management, technical account management, or a related field
• Experience working with software products and a deep understanding of the software development lifecycle
• Excellent communication and customer service skills
• Strong analytical and problem-solving skills
• Ability to work with ambiguity, both independently and as part of a team
• Familiarity with customer success metrics and how to measure them
• Familiarity with technical systems and processes is a plus
• Experience with Planhat, Hubspot, or other CRM software is a plus

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave, etc.)
• Wellness programs
• Professional development opportunities

Tagged as: HubSpot