Role Overview
The Digital Incentives Customer Success Manager supports digital incentives programs for CPG and Retail marketers, serving as a client consultant and working closely with clients, agencies, and internal teams to ensure flawless project management, execution, and optimization of campaigns.
What You Will Do
Manage multiple digital incentive campaign launches, provide digital incentives operational and compliance driven consultative best practices, and project manage and lead digital incentives executional relationships with assigned Sales team, Client(s) and Agencies.
Why It Might Be a Fit
Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world-class customer service, willing to innovate, and have high integrity.
Requirements
- Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience)
- Minimum of 3 years’ experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Account Management/Client Services
- Proven ability to manage complex projects to successful conclusion
- Exceptional client service and collaboration skills
- Ability to work with data and provide actionable campaign insights
- Technical proficiency with Microsoft Office and reporting tools
- Experience with tools such as Salesforce, JIRA, etc. are a plus
- Experience working with Adult Beverage brands (either directly or at an agency), is a big plus
To apply for this job please visit neptuneretailsolutions.bamboohr.com.
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