Senior Manager, CRM & Revenue Enablement

Role Overview

The Senior Manager, CRM & Revenue Enablement will own the strategy, development roadmap, architecture, governance, and performance of our CRM ecosystem and revenue-enablement technology, leading the team responsible for how partner, fan, prospect, member, and customer data is captured, routed, scored, and acted on across Ticket Sales, Premium, Corporate Partnerships, Member Services, and Guest Experience.

What You Will Do

Own the strategic roadmap, development, governance, and long-term architecture for our Salesforce CRM environment, including system enhancement priorities, data model design, user roles/permissions, and data hygiene standards across the organization. Direct the build-out of executive-level reporting and dashboards providing visibility into pipeline, campaign, lead engagement, speed-to-lead, conversion, service performance, data quality, adoption, and technology ROI.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience owning, administering, developing, or governing enterprise CRM environments, hands-on Salesforce experience, and prior experience in sports, entertainment, or a comparable sponsorship, ticketing, or membership-driven revenue environment.

Requirements

• Bachelor’s degree in a quantitative field – Computer Science, Information Systems, Mathematics, Statistics, or an equivalent combination of education and professional experience
• 5+ years of experience owning, administering, developing, or governing enterprise CRM environments
• Hands-on experience with an AI-powered lead engagement, sales enablement, or service automation platform required
• Prior experience in sports, entertainment, or a comparable sponsorship, ticketing, or membership-driven revenue environment strongly preferred
• Demonstrated success managing or mentoring a team, including hiring, coaching, and performance management
• Strong knowledge of SQL and Excel
• Working knowledge of Tableau or a similar BI tool
• Experience using AI natively to accelerate analysis, workflow design, testing, documentation, and continuous improvement is required
• Experience using Python to automate processes is a plus
• Strong understanding of relational business databases and system integration architecture
• Familiarity with the KORE Intelligence Platform a plus

Benefits

• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities