Customer Success Manager

Role Overview

The Customer Success Manager provides effective management to improve, control, measure, and increase the quality of service delivered to customers. They work closely with Operations leadership to ensure timely, accurate, and quality products are produced which meet or exceeds customer expectations.

What You Will Do

The Customer Success Manager will be responsible for managing daily account functions, conducting proactive goodwill visits, monitoring inventory levels, and implementing new customer business with the support of the simple Sales team.

Why It Might Be a Fit

The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to adapt to change. They will also have a demonstrated quality focus and customer-centric service background.

Requirements

• Bachelor’s Degree or equivalent managerial experience
• Previous management experience with strong leadership skills
• Preferred experience of successfully implementing sophisticated manufacturing or process-related tools
• Demonstrated quality focus and customer centric service background
• Demonstrated ability to adapt to change, deal with multiple competing demands and a rapidly growing customer base
• Detail-oriented with proven organizational skills
• Strong interpersonal skills – ability to manage conflict and capable of communicating and coordinating with multiple departments
• Excellent written and verbal communication skills
• Excellent financial awareness
• Strong computer skills required, excellent working knowledge of Microsoft Office Suite, routing software, and Customer Relations Software packages
• Strong demonstrated depth of understanding related to production processes and control
• Self-starter: ability to work independently when required. Ability to set priorities, demonstrate flexibility, multi-task and meet deadlines. Good time management skills
• Ability to understand and interpret written requirements to assure adherence to documented procedures
• Demonstrated understanding of the distribution process with a moderate level of DOT understanding preferred
• Must pass customer credentialing
• Must have reliable transportation and ability to travel roughly 30%, including overnight

Benefits

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)