GTM Manager – Services growth

Role Overview

Drive the growth and lifecycle management of Support Services within the Technology Solutions portfolio. Execute go-to-market strategies to enable revenue growth, customer adoption, and long-term value realization. Collaborate across regions, countries, and stakeholders to ensure consistent strategy execution and alignment with partner ecosystems.

What You Will Do

Drive execution of the Services GTM strategy, collaborate with strategic partners, monitor and manage performance, enable consistent execution across countries, contribute to the development and standardization of service offerings, and leverage tools and insights to support ongoing improvement of services and solutions.

Why It Might Be a Fit

Requires expertise across the full Support Services Lifecycle and Software understanding. At least 5 years’ experience in sales and/or business development within a large scale technology services environment. Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment.

Requirements

• At least 5 years’ experience in sales and/or business development within a large scale technology services environment
• Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributor relation and high-level competitive landscape
• Understanding of the TSIA LAER and DARE model and the roles played throughout the lifecycle
• Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment
• Experience as sales specialist, business development, or services delivery, ideally in a multi-country or matrix organization
• Ability to collaborate effectively across functions and build strong stakeholder relationships
• Strategic thinking combined with execution focus and results orientation
• Strong communication, presentation, and analytical skills
• Knowledge of IT services environments and industry practices is beneficial
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships and collaborate with key client facing teams
• Demonstrates leadership skills and drives standards of performance
• Strategic thinking ability coupled with strong planning and execution skills
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Sufficient knowledge and understanding of IT service environment, service operations and ITIL practices
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice
• Fluent in written and spoken English

Benefits

• Hybrid Working
• Equal Opportunity Employer
• Global Top Employer
• Access to a robust ecosystem of innovation centers and established and start-up partners