Senior Customer Success Manager

Role Overview

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities.

What You Will Do

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.

Why It Might Be a Fit

You will thrive in this role if you have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).

Requirements

• 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises
• solid track record of delivering and scaling an exceptional customer experience
• strong emotional intelligence and an elite level of relationship management and executive stakeholder development
• exceptional presentation and communication skills, particularly when engaging with C-level executives
• strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
• interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
• good technical and problem-solving skills coupled with the ability to provide quick resolution to problems

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k)
• flexible spending account
• paid leave (including PTO and parental leave)
• equity

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