Strategic Account Executive – Remote

We’re on a mission to help people do their best work and live their best lives. We’re a people-first culture that’s wired for growth, driven to serve, and totally committed to having your back. Our newest opportunity is for a Strategic Account Executive who will manage client interactions and account maintenance.

Requirements

• Manage client book of business with emphasis placed on building and fostering relationships with client or broker contacts through quality service delivery
• Proactively assesses, clarifies and validates customer needs on an ongoing basis
• Collaborate with co-workers and vendor contacts to assist with resolving client concerns or questions on a timely basis
• Attend and coordinate onsite or webinar meetings with client, broker or PBM for prescreening, finalist meetings, market results, quarterly reviews, implementation meetings or ad-hoc
• Escalate any client or broker issues with PBMs
• Analyze plan performance on a quarterly basis and provide recommendations on benefit design edits or savings opportunities
• Manage the implementation timeline with PBM to ensure all tasks are completed on schedule including member communications, eligibility, accumulator and other transition files
• Oversee member communication process for new implementations or benefit changes including drafting, editing and mailing coordination with the PBM
• Validate testing results of PBM benefit configuration to ensure accuracy
• Review claims post go live for new implementations or benefit changes
• Maintain internal documentation and systems for clients, meeting minutes, action logs, CRM and continuous organization of information contained within client folders
• Ad-hoc assistance for various internal projects and process improvements
• Manage RFP prescreening process to onboard new clients, coordinate RFP results meeting(s) and finalist meetings
• Review quarterly newsletters/communications to client contacts
• Attend prospect calls and present service overview

Benefits

• Health, wellbeing, retirement, and other financial benefits
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs