Role Overview
As a CSM, you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity.
What You Will Do
Onboard customers, manage integrations, lead complex technical onboarding, resolve escalations, advise on security protocols, audit usage data, translate technical documentation, conduct business review health checks, and drive account growth.
Why It Might Be a Fit
You will have the opportunity to work with a high-trust team, have real ownership of your work, and experience an outsized career trajectory. You will also have the chance to work with a YC-backed company with real traction and be part of a team that is growing and scaling globally.
Requirements
- 3-5 years of Customer Success Manager experience
- Experience with CRM tools such as Salesforce or HubSpot
- Experience with workflow automation tools
- Experience using AI tools, including prompt engineering and AI-based integrations
- Experience with project scoping, structured implementation processes, and creating onboarding playbooks
- Availability during CET business hours and flexibility to support enterprise customers across different time zones
Benefits
- Competitive compensation
- Top-of-market salary
- Equity
- Full benefits
To apply for this job please visit jobs.workable.com.
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