Customer Success Manager

Role Overview

As a CSM, you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity.

What You Will Do

Onboard customers, manage integrations, lead complex technical onboarding, resolve escalations, advise on security protocols, audit usage data, translate technical documentation, conduct business review health checks, and drive account growth.

Why It Might Be a Fit

3-5 years of Customer Success Manager experience, experience with CRM tools, workflow automation tools, AI tools, project scoping, and managing senior stakeholders.

Requirements

• 3-5 years of Customer Success Manager experience
• Experience with CRM tools such as Salesforce or HubSpot
• Experience with workflow automation tools
• Experience using AI tools, including prompt engineering and AI-based integrations
• Experience with project scoping, structured implementation processes, and creating onboarding playbooks
• Experience managing senior stakeholders

Benefits

• Competitive compensation
• Top-of-market salary
• Equity
• Full benefits