Customer Operations Specialist (Contract)

Role Overview

As a Customer Operations Specialist, you will provide end-to-end operational and administrative support for OpenTable’s international customer base. You will play a crucial role in managing configuration setups, maintaining high-quality account data, and driving process improvements.

What You Will Do

Your responsibilities will include conducting quality assurance checks, data audits, and record validations; building and analyzing operational reports; identifying process bottlenecks and implementing enhancements; collaborating cross-functionally to manage business projects; and providing high-quality administrative support.

Why It Might Be a Fit

This position offers an exciting opportunity to take ownership of operational projects while growing within a dynamic, fast-paced environment. You will have the chance to work collaboratively across cross-functional teams, drive process improvements, and leverage modern tools for automation.

Requirements

• 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role
• Experience managing data entry, maintaining customer records, and using CRM or administrative software systems
• Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail
• Strong written and verbal communication skills with a track record of effective stakeholder collaboration
• Proficiency using Microsoft Office or Google Workspace suite

Benefits

• Benefits will be discussed during the interview process