Customer Success Manager, Fintech (CV submission in English)

Hybrid Full TimeDouala, Littoral, CameroonOptasia

We are seeking a dynamic and results-driven professional with telecoms experience and exposure to fintech solutions to support and grow relationships with our mobile operator partners.

Requirements

  • Manage a portfolio of customer accounts with partial autonomy
  • Serve as a key point of contact for assigned customers
  • Build and maintain trusted, long-term relationships with customer stakeholders
  • Lead ongoing account performance management
  • Assess, clarify, and validate customer needs
  • Monitor market trends, competitive dynamics, and customer performance data
  • Provide structured reporting and insights into account performance
  • Coordinate contractual and operational delivery
  • Contribute to achieving service performance and financial targets

Benefits

  • Competitive remuneration package
  • Extra day off on your birthday
  • Performance-based bonus scheme
  • All the tech gear you need to work smart
  • Multicultural working environment
  • Continuous training and access to online training platforms

To apply for this job please visit jobs.workable.com.


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