Role Overview
The Senior Customer Success Manager will build meaningful relationships with Pacvue’s enterprise clients, managing an assigned book of clients, and collaborating with internal departments to address and resolve client issues.
What You Will Do
Responsibilities include making customers successful by providing high-quality technical support and service, fostering account growth and expansion, and independently owning account strategy development.
Why It Might Be a Fit
The ideal candidate will contribute to the development and improvement of internal processes and workflows, and will have the opportunity to rise as an industry leader and push the boundaries of innovation.
Requirements
- Typically 5+ years of digital/search advertising and platform experience
- 2+ years experience in ecommerce advertising platforms (Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media
- Experience with social commerce platforms (TikTok) a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytical skills
- Moderate Excel skills
Benefits
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media