Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager at Palo Alto Networks, you will be part of a hybrid team that collaborates across geographies to solve big problems, stay close to customers, and grow together. You will own and drive onboarding, adoption, and advocacy across a portfolio of assigned enterprise customers.

What You Will Do

Your responsibilities will include portfolio ownership, success planning, customer cadence and QBRs, health monitoring, strategic advising, cross-functional collaboration, risk management, customer advocacy, and data management.

Why It Might Be a Fit

This role is ideal for someone with 5+ years of relevant work experience in customer success, consulting, post-sales technical account management, or similar roles, who is passionate about solving real-world problems and ideating beside the best and the brightest.

Requirements

• 5+ years of relevant work experience in customer success, consulting, post-sales technical account management, or similar roles
• Proven results working as a trusted advisor driving business value
• Excellent written and verbal communication skills
• Strong knowledge of cloud architecture (AWS, Azure, GCP) and on-premises IT landscapes
• Solid understanding of security role development and concepts within organizations
• Practical experience with enterprise Directory services (Active Directory, LDAP, Azure, etc.) including support and security operations
• Fundamental technological knowledge of networking environments
• Experience installing and supporting enterprise software on Windows and UNIX platforms

Benefits

• Restricted stock units
• Bonus
• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Holidays