Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager at Palo Alto Networks, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best-in-class Access and Identity products from IDIRA. The E-CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from IDIRA products.

What You Will Do

Own and drive onboarding, adoption, and advocacy across a portfolio of customers. Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives.

Why It Might Be a Fit

Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services. Partner with IDIRA Account Team (Account Executives, Security Architects, Sales Engineers, and Training) to find opportunities for new usage of IDIRA across organizational functions.

Requirements

• 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles
• Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers
• Excellent written and verbal communication skills
• Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company working with large enterprise customers highly desired
• Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape
• Solid understanding of concepts and the development of security roles within organizations
• Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.) including support and security operations
• Fundamental technological knowledge of networking environments
• Experience installing and supporting enterprise software on Windows and UNIX platforms
• Prior experience with IDIRA Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions -especially in the IAM and SIEM space

Benefits

• Dental insurance
• Vision insurance
• Restricted stock units
• Bonus

Tagged as: Project Management