People Operations Asst Analyst

Role Overview

The People Operations Asst Analyst provides support to North America employees through chat and case management channels, ensuring timely resolution of inquiries and a positive employee experience.

What You Will Do

Provide support to employees through chat, case management, and other approved service channels, manage employee requests, research and resolve employee inquiries, maintain accurate case documentation, and collaborate with cross-functional teams.

Why It Might Be a Fit

The role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to manage multiple requests simultaneously in a fast-paced environment.

Requirements

• Bachelor’s degree required
• Advanced English proficiency (written and verbal)
• Experience in employee support, customer service, help desk, shared services, or case/request management environments
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Strong organizational skills, attention to detail
• Intermediate proficiency in Microsoft Office applications

Benefits

• Opportunities to learn and develop every day
• Internal digital platforms for self-learning
• Development programs according to Leadership skills
• Specialized training according to the role
• Recognition programs for seniority, behavior, leadership, moments of life, among others
• Financial wellness programs
• Flexibility program to balance personal and work life
• Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others