Customer Success Manager

Role Overview

As a CSM at Pindrop, you are a trusted point of contact for your customers. You own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts, while building the relationships and judgment that set you up to grow into more complex enterprise work.

What You Will Do

Manage a defined portfolio of commercial and mid-market accounts, proactively reviewing account history and aligning outreach to customer goals and lifecycle stage. Build rapport with day-to-day customer contacts and work toward becoming a trusted advisor for product and value conversations.

Why It Might Be a Fit

You will be building multi-stakeholder relationships without needing manager backup, and your portfolio will show consistent health, engagement, and progress against customer goals.

Requirements

• 3-5+ years of relevant experience, with at least 2 years in a Customer Success or account management role in a SaaS or technology environment
• Experience managing a portfolio of commercial or mid-market accounts and building trusted relationships with customer contacts
• Ability to build and maintain success plans tied to customer goals and communicate value in business terms
• Solid understanding of the renewal process and experience flagging risk

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Stock options
• Commission payments