Principal Technical Account Manager

Role Overview

As a Principal Technical Account Manager, you will serve as the senior technical advisor and trusted partner for a portfolio of Pindrop’s largest and most strategic customers. You will lead the overall technical customer relationship, connecting architecture, product adoption, technical health, escalations, and long-term strategy to meaningful customer outcomes.

What You Will Do

Serve as the senior technical advisor for assigned strategic customers, developing a deep understanding of their environments, architecture, priorities, adoption goals, and risks. Own the end-to-end technical relationship and proactively drive customer initiatives, dependencies, risks, and action plans to successful outcomes.

Why It Might Be a Fit

You’ll establish clear technical ownership across your accounts, proactively identify risks and opportunities, and deliver executive communications that are concise, actionable, and appropriate for the audience.

Requirements

• 8+ years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Customer Engineering, or a similar enterprise technical customer-facing role.
• Demonstrated experience owning large, strategic enterprise customer relationships.
• Deep experience with enterprise integrations, APIs, cloud and/or hybrid environments, and complex technical troubleshooting.
• Proven ability to lead cross-functional customer initiatives from planning through execution and closure.
• Experience leading high-priority technical escalations with strong judgment, responsiveness, and communication.
• Strong executive presence and outstanding written and verbal communication skills.
• Ability to communicate effectively with both executive stakeholders and technical teams.
• Proven ability to influence customers and internal stakeholders and drive outcomes without direct authority.
• Demonstrated ability to identify technical risks and opportunities proactively.
• Experience creating reusable technical documentation, processes, or enablement content.
• Demonstrated mentorship or coaching of technical peers.
• Willingness to provide occasional after-hours support during critical strategic customer situations.

Benefits

• Competitive compensation and equity
• Unlimited PTO
• Comprehensive health and welfare benefits
• Paid parental leave
• Remote-work support
• Professional development benefits
• A competitive 401(k) match
• Wellness resources
• Company-wide rest days
• Phone and internet allowances
• A home office stipend
• Identity protection
• An Apple MacBook Pro