Customer Success Manager – SMB

Role Overview

The Customer Success Manager – SMB will be the main point of contact for SMB clients, orchestrating a seamless onboarding experience and driving their ongoing success.

What You Will Do

Onboard multi-location customers, conduct training, and ensure they’re connected to service offerings. Manage customer portfolios, develop deep relationships, and offer value-based solutions using Podium’s products and services.

Why It Might Be a Fit

The ideal candidate has 1-3 years of CX/CS experience, a deep understanding of the marketing technology industry, and excellent problem-solving skills.

Requirements

• 1–3 years of CX/CS experience
• A deep understanding of the marketing technology industry
• Account management experience
• The ability to thrive in a constantly changing work environment
• Outstanding presentation and communication skills
• Excellent problem-solving skills

Benefits

• Attractive base + super and commissions package
• Generous $650 monthly ‘Benefits & Wellbeing’ allowance
• Free snacks and drinks
• End of trip facilities, bike storage, and lockers