Associate Customer Success Manager

Role Overview

Points North is looking for a results-driven Associate Customer Success Manager to manage a portfolio of clients, focusing on driving retention and renewals, expanding client relationships, and maximizing customer value.

What You Will Do

Manage client relationships, drive retention and revenue growth, and proactively work with clients to ensure long-term partnerships and business growth.

Why It Might Be a Fit

The ideal candidate will have experience managing customer relationships, driving retention and revenue growth, and a customer-centric mindset with a passion for delivering outstanding service.

Requirements

• Bachelor’s degree in Entrepreneurship, Marketing, Business or similar field, or equivalent relevant working experience
• Experience working in a B2B SaaS environment
• 1+ years’ experience in Customer Success or Account Management
• Experience working within highly regulated industries and/or construction industry, preferred

Benefits

• Comprehensive medical, dental, and vision plans
• Employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan
• Generous PTO, paid holidays, and Volunteer Time Off (VTO)
• Professional development opportunities
• Flexibility, including remote or hybrid arrangements