Role Overview
The Customer Success Manager will own the business side of enterprise accounts in US & EMEA, managing a portfolio of 10 to 25 accounts with a high-touch model. The role involves building and maintaining trust with senior client stakeholders, owning renewals end to end, and identifying and qualifying upsell and cross-sell opportunities.
What You Will Do
Key responsibilities include building and maintaining trust with senior client stakeholders, owning renewals end to end, identifying and qualifying upsell and cross-sell opportunities, and working with a Digital Project Manager to execute on client goals.
Why It Might Be a Fit
This role is a strong fit for someone who enjoys owning both the relationship and the revenue, building executive trust that lasts through difficult project phases, and running the full commercial cycle themselves.
Requirements
- at least 5 years of experience managing enterprise client portfolios in B2B SaaS
- personal ownership of the full sales cycle: renewals, upsell, cross-sell, negotiation and closing
- managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
- qualified and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent)
- built and sustained direct relationships with Directors and C-levels over 12 months or more
- turned project data into business narratives: selected indicators that matter to client’s stakes (ROI, adoption, impact)
Benefits
- competitive salary
- equity
- health insurance
- 401(k) match
- paid time off
- vacation days
- holidays
- wellness programs
- relocation assistance
- visa sponsorship
To apply for this job please visit job-boards.greenhouse.io.
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