Customer Success Manager – EMEA & US

Role Overview

The Customer Success Manager will own the business side of enterprise accounts in US & EMEA, managing a portfolio of 10 to 25 accounts with a high-touch model. The role involves building and maintaining trust with senior client stakeholders, owning renewals end to end, and identifying and qualifying upsell and cross-sell opportunities.

What You Will Do

Key responsibilities include building and maintaining trust with senior client stakeholders, owning renewals end to end, identifying and qualifying upsell and cross-sell opportunities, and working with a Digital Project Manager to execute on client goals.

Why It Might Be a Fit

This role is a strong fit for someone who enjoys owning both the relationship and the revenue, building executive trust that lasts through difficult project phases, and running the full commercial cycle themselves.

Requirements

• at least 5 years of experience managing enterprise client portfolios in B2B SaaS
• personal ownership of the full sales cycle: renewals, upsell, cross-sell, negotiation and closing
• managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
• qualified and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent)
• built and sustained direct relationships with Directors and C-levels over 12 months or more
• turned project data into business narratives: selected indicators that matter to client’s stakes (ROI, adoption, impact)

Benefits

• competitive salary
• equity
• health insurance
• 401(k) match
• paid time off
• vacation days
• holidays
• wellness programs
• relocation assistance
• visa sponsorship