Role Overview
The Customer Experience Officer designs, implements, and continuously improves customer onboarding and product lifecycle experiences for various banking products. The role translates customer and business needs into content, journeys, workflows, and requirements.
What You Will Do
Develop and refine customer-facing content, write and edit copy for digital experiences, and evaluate customer experience across digital and assisted channels.
Why It Might Be a Fit
The ideal candidate will have strong communication and creative skills, be customer-centric, and proficient in Word, PowerPoint, and other visualization tools.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Communications, or a related field
- At least three years of relevant professional experience in customer experience, customer journeys, content generation/copywriting, lifecycle management, product management, process improvement, marketing automation, digital transformation, and/or customer insights
Benefits
- Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs
To apply for this job please visit jobs.popular.com.
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