Head of Customer Success

Role Overview

Pro Coffee Gear is a rapidly growing e-commerce company seeking an experienced Head of Customer Success to lead and evolve its global customer experience function.

What You Will Do

Own the end-to-end customer experience, define scalable customer success strategies, build and manage a high-performing customer success team, and oversee sales enablement, post-sales operations, and process improvement.

Why It Might Be a Fit

The ideal candidate has 5+ years of experience in client-facing operations or customer success, with at least 2 years in a leadership capacity, and a background in e-commerce operations with Shopify and QuickBooks experience.

Requirements

• Minimum 5 years of experience in a client-facing operations or customer success role
• At least 2 years in a leadership capacity
• Background in e-commerce operations
• Shopify and QuickBooks experience strongly preferred
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills with attention to detail
• Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage

Benefits

• Remote-first, globally distributed team and flexible work environment
• Opportunity to lead a high-impact function within a fast-growing brand
• Collaborative, passionate culture driven by innovation and a love for coffee