Customer Experience Executive

Role Overview

Manage and maintain a portfolio of customers to grow revenue and profitability. Work with clients across the Pacific, Asia, and North America to achieve great success.

What You Will Do

Establish and maintain customer relationships, review revenue and billing details, and conduct research to understand customer business needs. Provide monthly KPI reports and update customer information in Salesforce CRM.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, problem-solving abilities, and attention to detail. They should be patient, empathetic, and able to stay calm under pressure. The role requires strong teamwork and collaboration skills, as well as the ability to establish rapport and build business relationships across multiple layers within each customer.

Requirements

• High School Graduate
• 0 – 6 months of continuous work experience
• BPO / Any industry experience
• BPO experience as a Sales, Customer Service Representative, Retail and Logistics

Tagged as: Salesforce