Sales Operations Manager

Role Overview

The Sales Operations Manager will lead a team of up to 12 Specialists in a dynamic, successful Sales Operations team. The role involves managing relationships with internal and external stakeholders, ensuring expectations are met and escalations are resolved swiftly. The leader will drive team performance through coaching, training, and development, while maintaining compliance with regulatory standards.

What You Will Do

The Sales Operations Manager will be responsible for meeting service level agreements (SLAs) and key performance indicators (KPIs), while fostering a culture of excellence in customer service. The role also involves contributing to strategic improvements, conducting audits, and collaborating with peers and senior managers across the business to deliver a seamless service proposition.

Why It Might Be a Fit

The ideal candidate will be a dynamic and experienced operations leader with a strong background in financial services and team management. They will be passionate about customer service, skilled in stakeholder engagement, and confident in driving performance and change.

Requirements

• Mortgage and specialist lending experience
• Ability to identify risk and provide recommendations to mitigate
• Proven management experience with successful team leadership
• Regulatory knowledge
• Residential underwriting experience
• Excellent communication, relationship management, and influencing skills
• Skilled in coaching and developing team members
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work effectively as part of management team

Benefits

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support