Customer Success Manager, Nurture

Role Overview

We are hiring a Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture serves churches at scale — from onboarding through long-term relationships.

What You Will Do

Lead day-to-day onboarding execution, partner with the Head of Customer Experience, and translate between customers and the dev team.

Why It Might Be a Fit

You will work directly with the founders and leaders of Nurture, helping build something genuinely new — a way for churches to pastor their people through technology.

Requirements

• Meaningful church or ministry experience
• Experience in a customer-facing role at a SaaS or technology company
• Strong written and verbal communication
• Demonstrated ability to manage multiple work-streams independently
• Familiarity with one or more church management systems

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave